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Frequently Asked Questions

  • At el PRADO, check-in time is guaranteed at 3:00PM PST.

  • Check out is 11:00 AM PST.

  • A request for an early arrival may be submitted by calling the front desk (650) 322-9000 or by emailing Early check in is subject to availability and is not guaranteed. A late departure request can be made the day of departure by calling or stopping by the front desk. Late departure is subject to availability. 

  • By booking direct you can cancel or modify any reservation by calling the front desk (650) 322-9000 or by emailing el PRADO has a 48-hour cancellation and modification policy prior to your arrival date.

  • Yes. An incidental authorization will be taken at the time of check in. One night is $150 USD, two nights is $200 USD, three nights is $250 USD and four or more nights is $300 USD.

  • Valet parking is available on property at a rate of $28 USD for daily and overnight parking. The valet team is available 24 hours by just calling the front desk. 

  • el PRADO is a non-smoking property. Smoking is not permitted in guest rooms, meeting spaces, banquet halls or common areas. A $300 USD cleaning fee will be applied for any signs of smoking on property.

  • el PRADO allows dogs only in guest rooms up to 75 LBS. Automatic housekeeping service is not available and needs to be scheduled. A $50 USD pet cleaning fee will be applied once per stay.

  • el PRADO does not offer shuttle service or have a house car for guest use. The front desk can schedule transportation service through partner companies which will be posted to your guest bill. Ride estimates and availability do vary.

  • el PRADO is located 30 minutes south of the San Francisco International Airport (SFO), southbound Freeway101 and 30 minutes north of the San Jose International Airport (SJC), northbound Freeway 101.

  • el PRADO has a Tapas Bar and Lounge open Tuesday–Saturday from 3:00PM (PST)–10:00PM (PST) located in the drawing room on the second floor. The Tapas Bar and Lounge is closed on Sunday and Monday.

  • Yes! Room service is available for breakfast from 7:00AM PST–11:00AM PST and an all-day menu from 11:00AM PST–10:00PM PST.

  • Yes! el PRADO has two ballrooms and five meeting spaces on property to hold any range of events including corporate meetings to weddings and receptions. Please email for any inquiry. 

  • Yes! There is a fitness center for guest use available from 6:00AM PST to 10:00PM PST. We do request treadmill use to start at 6:30AM PST as to not disturb neighboring guests. 

  • Yes! The business center is located on the 2nd floor and offers a computer and printer for guest use.